Betfree Privacy Policy — Your Data Stays Protected

1. Introduction

Betfree (betfree.biz) takes your privacy seriously. This Privacy Policy explains what information we collect when you use the betfree platform — whether via our website or mobile app — how we use that information, and the measures we take to keep your data safe.

This Privacy Policy is part of betfree's Terms & Conditionsand forms an integral part of it. By using betfree, you agree to this Privacy Policy.

We believe you should have full control over your own data. That's why we keep things simple and clear — no complicated legal language.

2. What Information We Collect

Betfree collects two types of information — what you provide directly, and what is automatically gathered as you use the platform.

Information Provided Directly:

• Name, date of birth, and mobile number (collected at registration)
• National ID or passport details (collected during KYC verification)
• Mobile banking account details (provided at the time of payment)
• Messages sent via live chat or email
• Information Provided via Support Tickets

Automatically Collected Information:

• IP Address & Device Type
• Browser & Operating System
• Gaming Session Times & History
• Click & Navigation Data
• Data Collected from Cookies & Tracking Technologies

3. Use of Information

Betfree uses your information only for specific, legitimate, and necessary purposes. We never use your data without good reason.

The main reasons we use your information:

• Account Management: Your profile setup, login security, and overall account management.
• Payment Processing: Processing deposits and withdrawals securely, and maintaining transaction records.
• Security & Fraud Prevention: Detecting suspicious activity, identifying duplicate accounts, and preventing cyber threats.
• Customer Support: Using the right information to resolve your issues effectively.
• Personalized Experience: Offering game suggestions and promotions tailored to your preferences.
• Legal Obligations: Retaining data as required by government or regulatory authorities.
• Responsible Gaming: Detecting unusual gaming patterns to provide timely assistance.

4. Data Storage & Retention

Betfree stores your data on secure servers. All personal information is protected with 256-bit AES encryption.

How long your data is retained depends on the type of information:

• Account Information: Retained for 5 years after account closure (for legal compliance).
• Transaction Records: Minimum 7 years (as required by financial law).
• KYC Documents: Five years after account closure.
• Cookie Data: Up to 12 months.
• Chat & Support Logs: 3 years.

After the retention period, data is securely deleted or anonymized so that no individual can be identified.

5. Who Your Information Is Shared With

Betfree shares your information only in very limited circumstances and only with trusted third parties — and even then, only the minimum necessary data is shared.

• Payment Provider: Mobile Pay, Nagad, Rocket — used solely to process transactions.
• KYC Verification Agency: For identity verification, under contractually binding security terms.
• Technology Service Providers: Server hosting and cybersecurity providers, bound by strict confidentiality agreements.
• Law Enforcement: Under court orders or lawful government directives.

6. Cookie Policy

The betfree website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and game settings.
• Analytics Cookies: To understand and improve how the site is used. These do not identify you personally.

You can disable non-essential cookies from your browser settings. Please note that doing so may affect certain features of the site.

7. Your Rights

Betfree believes you have full ownership of your personal data. You can exercise the following rights at any time:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can correct any inaccurate information.
• Right to Erasure: You can request deletion of your data unless we are required to retain it by law.
• Right to Data Portability: You can export your data in a standard, portable format.
• Right to Object: You can object to the use of your data for specific purposes.
• Right to Restriction: You can request that the processing of your data be restricted in certain circumstances.

8. Security Measures

Betfree follows the highest industry standards to protect your data. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Active systems in place to defend against server attacks.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Staff Training: All betfree team members are trained in data protection.
• Incident Response: A rapid response plan in place for any security breach.

If a security breach occurs that affects your data, we will inform you as quickly as possible.

9. Information About Minors

Betfree strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

If it is found that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

10. Changes to Privacy Policy

Betfree may update this Privacy Policy from time to time. We will notify you via SMS or in-app notification before any significant changes take effect.

The effective date of any changes will be shown under the "Last Updated" date at the top of this page. Continued use of the platform after changes are made will be taken as your acceptance of the updated policy.

We recommend checking this page periodically, especially if you use betfree regularly.

11. Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us.

We typically respond within 24 hours. Complex requests may take up to 30 business days.